NDTCO Updates Effective August 1, 2019

At New Direction Trust Company, we take pride in keeping our clients as up-to-date as possible on the changes that may affect them and their accounts. In this regard, please take a few moments to review some important changes due to take effect August 1, 2019.

We’ve Updated Our Fee Schedule

Click here to review our updated fee schedule. These updated fees automatically apply to all existing accounts; no action is required on your part.

Furthermore, special fee schedules for certain precious metals dealers no longer apply. All precious metals investors will now follow the same fees. Please contact our Precious Metals Asset Team for more information.

We’ve Updated our Electronic Signature Policy

We will only issue and accept electronically signed NDTCO paperwork via DocuSign. We will continue to require handwritten signatures on our Transfer/Rollover Form (to bring money into your NDTCO account) and on transfer paperwork for other custodians (to move money from your NDTCO account).

Please have Bills/Invoices sent to your Mailing Address

Expenses inherent to your account-owned assets must be paid by the account. You may have directed bills or invoices to the NDTCO office accordingly. However, moving forward, please have any such bills or invoices sent to your mailing address.

Bills or invoices received by our office will be forwarded to your mailing address at a cost of $10.

Reminders about Accessing your Online Account

  • To verify login attempts via phone, we must have a landline or a true cellular line on file for your account. Virtual phone numbers or voiceover internet protocols will not suffice for two-factor authentication purposes.
  • If you haven’t already, you will be required to establish security questions as part of the login process.

We take the security of your accounts and of your personal information seriously. We therefore always encourage our clients to update account information as quickly as possible and whenever applicable. If your residential address, mailing address, e-mail address, or phone number have changed recently, please visit myDirection® to update your information.

Feel free to give us a call at 877-742-1270 or send us an e-mail at info@ndtco.com if you have any questions or concerns about these changes or about self-directed investing overall.