New Direction Trust Company has always believed in being transparent about our fees—both in terms of what fees our clients are responsible for and how we are using these fees to create value for our clients through an improved, streamlined account management experience.
The administrative fees that NDTCO collects will always be re-invested into projects that make it easier than ever for you to manage your self-directed account.
We are committed to ongoing investments in new, intuitive, and secure technology that provides direct access to your account and our live representatives. These technological investments include the recent update to your client portal, our upcoming communications mobile app, more informative educational resources on our website, with additional improvements still on the docket for the coming year.
We are also expanding and investing in our client support teams, so you will have easier, quicker access to NDTCO employees who can answer any questions you may have or assist in terms of opening and managing your account.
Many investors may find it difficult to figure out how much a new account will cost and how much they’re paying afterwards, as some companies simply charge a varying percentage based on account value and invoice the account without notification.
At NDTCO, our fees are clearly posted on our website and easy to find. We want our potential account holders to have as much up-front information as possible so they can make educated decisions based on their unique financial goals. Once you’re a client of NDTCO, you’ll never be left in the dark about your current fees or what you are receiving for them.
The level of service that NDTCO provides will always surpass that of our competitors, but our fees won’t. Our account holders will never have to pay extra for the customer service they enjoy with us. NDTCO fees will always stay competitive in the self-directed retirement industry, even as we strive to improve our services in every possible way.
For any other questions or concerns related to your self-directed accounts, please feel free to give us a call at 877-742-1270 or send us a message through the client portal.