IRA Custodians vs. Third-Party Administrators – What’s the Big Deal?

Congratulations! You’ve selected New Direction Trust Company (NDTCO) as the independent custodian for your tax-sheltered account. Of course, we think you made the right choice. But what exactly do IRA “custodians” do? Is a custodian different from an “administrator?” We think you should know the difference, and we’ll explore why below.

Questions about NDTCO? Reach out through your Client Portal.

As your custodian, NDTCO acts like a bank in that we hold your assets and handle your account’s financial transactions. We provide a buffer between you and your investment required to retain your account’s tax advantages. Third-party administrators (TPAs) do not hold any deposits but act as more of a recordkeeper to manage client requests and generate statements and necessary documents.

It’s important to note all tax-sheltered accounts have a custodian, but some custodians outsource various administrative services to TPA. With this relationship, some custodians operate behind the scenes and leave most client-facing interactions to the administrator. To streamline and optimize investment processes for our clients, NDTCO operates as a one-stop shop. We do not utilize the services of a TPA.

Below we discuss three benefits enjoyed by NDTCO clients who custody assets with us, as opposed to administrators and sometimes even other IRA custodians.


NDTCO was founded on the principle of accountability. We wanted to provide access to investor choices while providing the best customer service in the self-directed retirement industry.

As a custodian, NDTCO is directly accountable to Federal and State regulators and the IRS. We are further regulated by the Office of the State Bank Commissioner of Kansas (where we are chartered). Because custodians answer directly to their regulators and must follow their guidance, we are regularly subject to examinations and review of a vast array of information processes, operations, and compliance mandates.

TPAs are not held to the same regulatory standards as custodians since they are merely intermediaries. Ideally, administrators would act in accordance with the regulatory standards their custodians are subject to, but this cannot be assumed.


Furthermore, custodians must carry errors and omissions insurance covering the administration and custody of all accounts. Administrators have no such explicit responsibility, although some custodians do require it of their administrators’ partners. NDTCO carries errors and omissions insurance and has a $2 million bond. We also carry $2 million in cybersecurity insurance.

NDTCO has gone even further to increase security and privacy for our account holders through our recent upgrades to the Client Portal security tools and secure transaction processing.

Custody with Quality

Government accountability and financial security notwithstanding, the lines between custodians and administrators can blur. Administrators can perform many of the administrative services that custodians do, such as assisting account holders with investment documentation and executing investments upon receipt of account holder authorization. However, just as administrators may not engage in all the same operations as custodians, not all custodians offer the same level of personal touch and assistance some self-directed investors need.

NDTCO clients enjoy the highest level of service available matched with the technical abilities and oversight inherent in working with a custodian. While we are as accountable and secure as IRA custodians are required to be, we also pride ourselves on responding quickly to client questions and personally assisting in important transactions.

Get in Touch!

As your custodian, we want you to be prepared as the end of 2020 approaches. For any matters related to your self-directed IRAs, 401(k)s, and Health Savings Accounts, please don’t hesitate to give us a call at 877-742-1270 or send us a secure message through your Client Portal.

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